Shipping Policy

Thank you for shopping with SOLSTRAND INDUSTRIES LIMITED. We aim to provide a smooth, reliable, and timely delivery service so you receive your orders safely and on time.

Order Processing Time

All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK public holidays) after payment confirmation.

You will receive an order confirmation email immediately after placing your order.

Shipping Rates and Delivery Estimates

We offer free standard shipping on all orders within the United Kingdom.

Standard Shipping

Cost: Free (£0)
Estimated delivery time: 3–6 business days after dispatch

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasonal demand.

Total Estimated Delivery Time

4–8 business days total
(1–2 business days processing + 3–6 business days shipping)

Shipping Region

Currently, we only ship within the United Kingdom. International shipping is not available at this time.

Shipment Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after shipment.

Split Shipments

In some cases, orders may be shipped in separate parcels to ensure faster and safer delivery.

If this occurs, you will receive multiple tracking numbers via email.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.

If a parcel is returned due to an incorrect address, additional re-delivery charges may apply.

Damaged, Lost, or Delayed Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the issue.

If your parcel is delayed or appears lost, please contact our support team. We will liaise with the courier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related queries, please contact us:

SOLSTRAND INDUSTRIES LIMITED
📧 support@solstrandindustries.shop
📧 JAMESDAVID.solstrandindustries@outlook.com
📞 07851 501578
📍 Jj Building, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4HJ, United Kingdom
🕘 Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)