Frequently Asked Questions (FAQs)

1. What types of dresses do you sell?

We specialise in women’s maxi and mini dresses designed for casual wear, parties, holidays, and special occasions. Our collections combine comfort, style, and on-trend fashion.

2. How can I place an order?

You can place an order directly through our website by following these steps:

  • Browse our collections and select your preferred items
  • Choose your size and quantity, then click “Add to Basket”
  • Proceed to checkout and enter your shipping and payment details
  • Confirm your order

You will receive an order confirmation email once your purchase has been successfully placed.

3. What payment methods do you accept?

We accept secure payment methods, including:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • Other secure payment options available at checkout

All payments are processed securely through trusted payment providers.

4. Can I change or cancel my order after placing it?

Orders may be cancelled before they are processed and dispatched.

Please contact our customer service team as soon as possible:

📧 support@solstrandindustries.shop
📧 JAMESDAVID.solstrandindustries@outlook.com
📞 07851 501578

If your order has already been shipped, you may return it once received in accordance with our Return & Refund Policy.

5. How long will delivery take?

  • Processing time: 1–2 business days
  • Standard delivery: 3–6 business days
  • Estimated total delivery time: 4–8 business days

Once your order has been dispatched, you will receive a tracking number via email.

6. Do you deliver internationally?

Currently, we only deliver within the United Kingdom.

7. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Tracking information may take up to 24–48 hours to become active.

8. What is your return and refund policy?

We offer a 30-day return period for unused items in their original condition with tags attached.

  • Returns must be authorised before sending items back
  • Refunds are processed to the original payment method
  • Refunds are issued within 5–10 business days after inspection

Full details can be found in our Return & Refund Policy.

9. What if I receive a damaged or incorrect item?

Please inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us within 48 hours.

We will offer a replacement or full refund, including return shipping costs where applicable.

10. How can I contact customer support?

You can contact us using the details below:

SOLSTRAND INDUSTRIES LIMITED
📧 support@solstrandindustries.shop
📧 JAMESDAVID.solstrandindustries@outlook.com
📞 07851 501578
🕘 Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)

Our team is happy to assist with any queries regarding orders, returns, or products.

11. How is my personal information protected?

We use industry-standard SSL encryption and secure systems to protect your personal and payment information. For full details, please refer to our Privacy Policy.

12. Can I change my shipping address after placing an order?

Please ensure your shipping details are correct at checkout. If you need to make changes, contact us immediately.

Orders returned due to incorrect address details may incur additional delivery charges.