Return & Refund Policy

At SOLSTRAND INDUSTRIES LIMITED, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and straightforward return process in accordance with applicable UK consumer protection laws.

Return Window

You may request a return within 30 calendar days from the date your order is delivered.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, unworn, and unwashed
  • Items must be in original condition
  • All original tags, labels, and packaging must be included
  • Items must not show signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before returning any item, you must contact our customer support team for approval.

📧 support@solstrandindustries.shop
📧 JAMESDAVID.solstrandindustries@outlook.com
📞 07851 501578
🕘 Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for return

Returns sent without prior authorisation may not be accepted.

Once approved, you will receive full return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival.

We recommend using a tracked shipping service, as we cannot be held responsible for lost return parcels.

Return Address

All approved returns must be sent to:

SOLSTRAND INDUSTRIES LIMITED – Returns Department
Jj Building, Hillbottom Road
Sands Industrial Estate
High Wycombe
HP12 4HJ
Buckinghamshire
United Kingdom

Please do not send items back without prior approval.

Restocking Fees

We do not charge any restocking fees.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund within 2–3 business days.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds cover the cost of the returned item. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges.

If you require a different size or style, please return the original item for a refund and place a new order separately.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

We will offer a replacement or full refund at no additional cost where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn or washed
  • Items with removed tags
  • Items damaged due to misuse
  • Any items marked as final sale (if applicable)

Shipping Region

This policy applies to all orders delivered within the United Kingdom.

Contact Us

For any questions regarding returns or refunds, please contact us:

SOLSTRAND INDUSTRIES LIMITED
📧 support@solstrandindustries.shop
📧 JAMESDAVID.solstrandindustries@outlook.com
📞 07851 501578
📍 Jj Building, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4HJ, United Kingdom
🕘 Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)