Privacy Policy

This Privacy Policy explains how SOLSTRAND INDUSTRIES LIMITED (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Company Information

SOLSTRAND INDUSTRIES LIMITED
VAT Number: 727661711

Email:
support@solstrandindustries.shop
JAMESDAVID.solstrandindustries@outlook.com

Phone: 07851 501578

Address:
Jj Building, Hillbottom Road
Sands Industrial Estate
High Wycombe
HP12 4HJ
Buckinghamshire
United Kingdom

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)

2. Information We Collect

We collect personal information to operate our website, process orders, and provide customer support.

A. Device Information (Automatically Collected)

Purpose: To ensure the website functions properly and improve performance.

We may automatically collect:

  • IP address
  • Browser type and device information
  • Time zone
  • Cookies and usage data
  • Pages viewed and site interaction

This information may be shared with website hosting and analytics providers.

B. Order Information (Provided by You)

Purpose: To process orders, arrange delivery, and prevent fraud.

We collect:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)

Important:
We do not store full payment card details on our systems.

We may share order data only with:

  • Payment processors
  • Shipping companies
  • Fraud prevention services
  • E-commerce platform providers

C. Customer Support Information

Purpose: To provide customer assistance.

We may collect:

  • Name
  • Contact details
  • Communication history

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide order updates and confirmations
  • Respond to customer enquiries
  • Improve our website and services
  • Prevent fraudulent transactions
  • Comply with legal obligations

4. Sharing of Information

We only share your information when necessary with:

  • Website and e-commerce service providers
  • Payment processors
  • Delivery and logistics companies
  • Analytics services
  • Legal authorities, if required by law

🚫 We do not sell or rent your personal data to any third parties.

5. Cookies and Tracking Technologies

We use cookies to:

  • Ensure proper website functionality
  • Analyse traffic and performance
  • Improve user experience

You may disable cookies in your browser settings, but some features may not work correctly.

6. Data Retention

We retain personal information only for as long as necessary for business, legal, and tax purposes, unless a deletion request is made where applicable.

7. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • SSL encryption
  • Secure servers
  • Restricted access controls

However, no online transmission is completely secure.

8. Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us:

SOLSTRAND INDUSTRIES LIMITED
📧 support@solstrandindustries.shop
📧 JAMESDAVID.solstrandindustries@outlook.com
📞 07851 501578
📍 Jj Building, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4HJ, United Kingdom
🕘 Monday to Friday, 9:00 AM – 5:00 PM (GMT/BST)